University Of Sussex Health Centre

University Of Sussex Health Centre 2015-05-22 Person 3 5 0

The staff especially the nurses are welcoming, kind and professional. In my experience of nearly all of them they have a superb patient manner and make me feel involved, respected and cared for in consultations and/ or treatments. On the few occasions I have seen my Doctor she has been helpful and kind. I firmly believe that all health professionals whatever level they are working at should be properly empowered and supported to provide person centred practice and be aware of the healing role this can play even when the actual health complaint or issue cannot itself be easily resolved. In general I have found the health centre practitioners to be exemplary in this respect. Overcrowded and noisy waiting space and long waits for the drop in service are the least positive aspect of the service.

University Of Sussex Health Centre 2015-05-21 Person 4 5 0

I have been registered with this Health Centre for longer than I care to remember, and I have always been extremely well looked after. For example, I have been diagnosed with type 1 diabetes in the last few years, and the follow-up care and treatment for myself has been exemplary. I am very happy with my GP, the nurses and the reception staff too.

University Of Sussex Health Centre 2015-05-13 Person 4 5 0

I moved house relatively recently but part of the criteria for moving was making sure I was still in the catchment area for this surgery as I have never had such good care anywhere before. Even when they are fully booked, there is a drop in service five days a week for patient's to sit and wait so as long as you are willing to spend time in the waiting room, you will get seen. The reception staff will always try their best to make appointments work for you if they can. And phone appointments are available as well. The nurses that work here are absolutely fantastic. They work so hard, are so knowledgeable and they really do care. The phlebotomist that comes in to do blood tests is also particularly wonderful and Doctor Boyd, who is my GP, is the best GP I have ever had. I cannot recommend her enough. Also, when it comes to the treatment of patients, the staff do not differentiate between mental health and physical health. If you come in with a problem that affects you on a mental health level, you will be treated with the same kindness, compassion and respect as if you had something physical, which I have found you don't get in every GP surgery. The staff here are really wonderful and generally go out of their way to help you if they can.

University Of Sussex Health Centre 2015-05-10 Person 2 5 0

It was almost impossible to get an appointment at the surgery. Every time I've had a health issue, I have been unable to receive a fixed appointment and been told to visit the drop-in clinic which is very time-consuming and clashes with my job. The waiting times are ridiculous and there is need for more staff to deal with the constant backlog of patients. It is important to note that my experience of nurses and doctors upon finally getting to meet them has been really positive.

University Of Sussex Health Centre 2015-05-06 Person 4 5 0

This GP is good but always crowded. Appointments are not quite easy to get. Sometimes, early appointments are very hard to get. Receptionist are great.